Metrics (2008–09)

Campus Resources

Web

• 1,600,000+ total visits
• 3,000,000+ total pageviews
• 6,23,000+ absolute unique visitors
• 1.84 pages/visit
• 2 mins and 17 second average time on site
• has been visited by users in 203 countries
• ~120 unique university Web sites

• 180 Cascade users
• 95 sites in Cascade
• 7,500 html pages in Cascade
• 12,000 images in Cascade
• 230 flash swf files in Cascade
• 2.5 GB of files published by Cascade

• viewed from 103 countries
• 43,268 total visits
• 222,211 total page views
• 5.14 pages/visit
• 5 mins and 06 seconds on site

• 131 student org Web accounts
• 4833 student tilde Web accounts
• Web News and Features viewed from 148 countries

Telecommunication, Media Support Services & User Services

• 2,116,341 telephone calls completed in 2008
• 5,221,456 minutes associated with telephone calls
• 4,200 extensions supported
• 6,822 voice mailboxes managed
• 609 events requiring multimedia technician support; including 119 video recording sessions
• 199 classrooms/learning spaces supported
• 159 spaces with multimedia presentation capabilities
• 120 spaces equipped with touch panel control systems
• 6 spaces equipped with fixed video conference capabilities (plus 1 mobile system)

• 28,396 Help Desk service and work request tickets generated
• Faculty/Staff: 15,547
• Student: 8,568
• Misc., including classroom calls, guest account setups, service for retirees: 4,281
• Service examples:
  • 136 data recovery efforts on systems with dead drives
  • 110 systems were recovered
  • 252 viruses removed
  • 301 malware cleaned

• 928 campus computers replaced (this work is in addition to the service and work request numbers referenced above):
  • 734 PCs
  • 194 Macs
  • 9,297 technology assets managed
  • 640 technology purchases processed

Systems & Networks

• 238,905,983 rows of data in a single Banner database
• 46,978,193 rows in a single database table (Blackboard web statistics)
• 92,409 system alerts (pager and e-mail notifications)
• 12,000 port Cisco wired network
• 3,361 wireless devices registered by students (59% Windows, 40% Apple, 1% other)
• 2,880 wired devices registered by students (57% Windows, 30% Apple, 13% other)
• 1,408 Discoverer reports run
• 636 Cisco wireless access points managed
• 511 Change Control items
• 377 Banner users
• 251 servers managed (48 are "virtual")
• 278 GB (largest single Oracle database)
• 167 administrative/academic applications supported
• 110 "IS Alerts"
• 78 GB (size of a single Banner database)
• 74 Banner users trained in 44 classes
• 52 Oracle databases (total of 1023 GB) managed
• 16 Oracle application servers managed
• 7 Banner databases managed

Daily Transactions

• 7,759,901 attacks blocked by the Internet firewall
• 181,923 spam messages rejected (65% of all e-mail received)
• 110,639 legitimate emails delivered (35% of all emails received)
• 159,081 Open LDAP searches performed
• 702 Banner jobs run
• 296 server backups (some servers have separate system and database backups)

Prior Year Metrics

• 2007-08
• 2006-07
• 2005-06