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Student Employment

Help Desk Student Assistant (HDSA)

Works with Level II Help Desk Analysts. Responsibilities include entering calls in HEAT software, helping move and change out computer systems, and work on all general software and hardware systems. Half of time committed to the Help Desk by HDSA will be spent in computer-related training to advance their personal PC skills.

Help Desk Student Consultant (HDSC)

Works on the phones and at the walk-up Help Desk to trouble shoot student/faculty/staff questions. A HDSC will be assigned project work as needed. They will complete customer service training and spend half of their time in computer-related training to advance their personal PC skills

Help Desk Student Supervisor (HDSS)

In charge of creating all HDSC and HDSA training schedules. The HDSS will keep records of training progress. They will be the single point of contact to the Help Desk Manager of all training for HDSC and HDSA. The HDSM will recommend HDSA for transfer to HDSC. They will act as a HDSC during regular work hours.

Help Desk Student Manager (HDSM)

In charge of creating all HDSC and HDSA schedules. The HDSM will keep the Daily Report Manual current. The HDSM will work with FTE's to create Solution Center in HEAT system. The HDSM will recommend HDSA for transfer to HDSC. They will act as a HDSC during regular work hours.

Help Desk

(804) 287-6400
helpdesk@richmond.edu
Jepson Hall, Room G-19

Summer Hours
Mon-Thurs: 8:30am-6:30pm
Friday: 8:30-5pm

Weekend Phone Support
Saturday: 10am – 4pm
Sunday: 10am – 4pm

 

Live Support

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