Blocked Attachments
As a security measure, the University's firewall currently blocks certain file extensions in e-mail attachments.
If you wish to send or receive an attachment that is on our block list, you or the sender will need to rename the file.
To do this, change the attachment's file extension to something ambiguous so that it will pass through our gateway (i.e., change the name of the file from "myfile.exe" to "myfile.zzz"). Once the file is received, save it to your computer and change its extension back to its original type.
With the file extension changed to ".zzz," Windows will not know how to open the file, thus rendering it useless (and harmless) until you or the recipient change its extension back.
The AV software reads into .zip files and will block files with those attachments, so zipping the files will not solve this issue.
File Extensions Currently Blocked at Our Firewall
| (ad | ade | adp | app | asd | asf | asp |
| asx | bas | bat | bi[fn] | cab | ceo | cil |
| cgi | chm | cmd | cnf | com | cpl | crt |
| dll | drv | eml | exe | fxp | hlp | hta |
| hto | ica | inf | ini | ins | isp | jse* |
| lib | lnk | mad | md[abez] | mhtml | msc | msi |
| msp | mst | mtx | nws | ocx | pcd | pif |
| prf | prg | reg | scf | scr | sct | sh |
| shb | shs | sys | url | vb | vba | vbe |
| vbs | vcs | vxd | wmd | wms | wmz | wsc |
| wsf | wsh | xnk |
This list is subject to change.
If you have any questions, please contact the Help Desk.
Chat with Help Desk
(804) 287-6400
helpdesk@richmond.edu
Jepson Hall, Room G-19
Hours: M–F, 8:30 a.m.–9 p.m.
Phone support: S–S, 10 a.m.–4 p.m.
(804) 287-6500
telecom@richmond.edu
Jepson Hall, Room G-3
Hours: M–F, 8:30 a.m.–5 p.m.
After hours: 287-6500
(804) 289-8772
tlc@richmond.edu
Boatwright Library, Room 317
Hours: M–F, 8:30 a.m.–5 p.m.
M–Th, 8:30 a.m.–midnight during semester
Some weekend hours available
