Richmond Home


Wireless Network Upgrade

Spring/Summer 2017

Information Services will be performing a complete replacement of the campus wireless network this spring/summer. This will be a complex undertaking that will begin on March 13 and will continue through the end of July 2017. All wireless access points (APs) in all campus buildings and all APs located outside will need to be replaced.  In addition, we will be adding APs in some locations, which means that cabling work will need to be completed before the additional APs can be added. Telecom will be contacting departments where additional APs are to be installed to schedule the cabling work.

Wired access to the network will not be disrupted during the upgrade.  Wireless access will be disrupted for a short period of time (15-30 minutes) near an AP as it is being replaced.  If you are on the wireless network, you may experience slowness as your device may try to connect to a different access point that is further away.  If there is no other access point within a short distance, you will not have wireless network access during the 15-30 minutes it will take to replace the AP.  Again, if your computer is on the wired network, you should experience no disruption of service.

Blackout Date Information

In addition, departments will receive a Request for Blackout Dates email that will describe what we are doing for the wireless replacement upgrade.  What we need from you is a list of the dates that you cannot be without WIRELESS access.  Please click on the link below to complete the form with your blackout dates.  If you have no blackout dates, please enter the word “None” in that field of the form. 

Request for Blackout Date Form

Wireless Replacement Schedule

Information Services is in the process of developing a deployment schedule, in consultation with campus leaders and department heads.  This schedule is subject to change, so please check back frequently for the most up-to-date information. 

Spring Wireless Replacement Schedule

If you have any questions or concerns about the upgrade, please direct them to

Help Desk

(804) 287-6400
Jepson Hall, Room G-19

Summer Hours
Mon-Thurs: 8:30am-6:30pm
Friday: 8:30-5pm

Weekend Phone Support
Saturday: 10am – 4pm
Sunday: 10am – 4pm


Live Support

Online: Chat with IS

Offline: Leave a Message