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Sophos Antivirus Installation
Instructions for Windows

  1. In order for Sophos to successfully install, you must uninstall any other antivirus program installed on your computer. To find a list of all installed programs on your computer, including your antivirus program, follow the below instructions. Locate your current antivirus client in that list and press the uninstall button to uninstall the program. Usually this process also requries a reboot. If you are unable to find or uninstall your current antivirus program, please contact the helpdesk.
    • Windows XP: Click Start > Control Panel > Add or Remove Programs
    • Windows Vista & Windows 7: Click Start. In the search type uninstall and choose "Uninstall a Program"
    • Windows 8: At the Start Screen, type uninstall in the search, click on Settings on the right and then choose "Uninstall a program"
    • Windows 8.1: At the Start Screen, type uninstall in the search and click Programs and Features. 
  2. Once you have successfully uninstalled all antivirus programs on your computer, navigate to the Software Download page and login with your netID and password. 

    Software download page

  3. Once logged in, click on the Sophos Antivirus for Windows link. 

    sophos for windows

  4. Click on Sophos Antivirus for Windows again and download and run the installer. 

    run installer

  5. While the installer is preparing to run in the background, nothing will appear to happen for about 30-60 seconds. You will then receive a UAC (User Account Control) security popup. Press Yes to confirm the install.
  6. Shortly after the UAC popup appears, a Sophos icon will appear in your system tray in the bottom right of your computer screen. Right click on this icon and choose “View updating status”.

    view updating status

  7. A window will now appear so you can track the progress of the install. Depending on your internet connection and computer’s speed, the install may take 5-10 minutes to fully complete.

    updating status

  8. When the installer finishes, the Sophos icon will disappear momentarily and then reappear. When you hover over the icon with your mouse, a popup identical to the one below will appear.

    download complete

Help Desk

(804) 287-6400
helpdesk@richmond.edu
Jepson Hall, Room G-19

Summer Hours
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Friday: 8:30-5pm

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Sunday: 10am – 4pm

 

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