KB articles related to software support and maintenance.
Specialty software is defined as software needed for a specific job function such as Web page development, document publishing, or high-end graphic design. Depending on the product, there may be a charge to your department.
Apple frequently releases software updates for macOS, iTunes, Safari, and various other Apple managed apps.
How to check & obtain Windows & Microsoft Updates
Details on the end of support for macOS Catalina on University managed Macs, and information on how to upgrade to a newer OS.
Instructions for how to manually check and install driver updates on Lenovo desktop and laptop computers
Instructions for how to manually check for updates to your Windows computer through Windows Update.
Instructions for clearing cache and cookies on various web browsers
How to ensure University managed Windows computers are configured to receive Windows Updates when working remotely
This tool will allow Windows computers to uninstall all versions of Java from Windows computers.
By regularly updating your computer systems, phones, and tablets, you are helping to protect the device against security vulnerabilities while also making sure the software stays current.
Information on how to use your iPad effectively for work or school
Microsoft releases updates Monthly. These updates are reviewed and tested by the Help Desk, and then released to the University community.
Information regarding the New Outlook mode on macOS
You can easily mange the number of devices that you are signed into for Microsoft Office 365 by clicking the sign out button next the device.
Instructions on how to remote to your Windows computer from another device
How to set a default program?
Information about new macOS update management tool, Nudge.
Support Information for macOS Monterey
Support Information for macOS Sonoma
Support Information for macOS Ventura
If you encounter activation related errors while using Office on your Mac, follow these troubleshooting steps.
How to troubleshoot installing updates for macOS (Faculty/Staff)
How to troubleshoot installing updates for Windows (Faculty/Staff)
This is the direct message sent to users about the windows 10 upgrade
A critical security vulnerability (CVE-2022-1096) was announced on Friday, 3/25/22, for Google Chrome and Chromium-based web browsers, such as Microsoft Edge, Opera, and Vivaldi. Users are urged to review the information links provided below and update their personal systems as soon as possible. You can find information about applying software updates to systems not managed by the university on SpiderTechNet with the article "Updating Your Web Browser".
Vendor discounts are available for faculty, staff, and students interested in purchasing software for their personal computers.
Information on accessing a personal use license for VMware Fusion Player that will allow you to install and run Windows on your Mac
Frequently asked questions related to the Windows 10 operating system.
Information Services needs to continue the process of applying patches and critical Windows 10 version/feature updates to UR computer assets. Remember that a computer that is patched and updated on a regular basis helps to protect you against cyber threats, and this is especially important with increased Internet activity in general. In order for your Windows machine to receive these important updates, we recommend that you follow one of these options.