HelpDesk
The User Services Computer Help Desk supports the desktop computing needs of all faculty, staff, and students at the university. We are located in Jepson Hall, Room G-19. You may contact us at (804) 287-6400 (or extension 6400 on campus), through email helpdesk@richmond.edu, or via Live Chat with one of our technicians.
Help Desk Hours
| Sun | Mon | Tue | Wed | Thu | Fri | Sat |
|---|---|---|---|---|---|---|
| Phone Support 10:00 AM - 4:00 PM | 8:30 AM - 9:00 PM |
8:30 AM - 9:00 PM |
8:30 AM - 9:00 PM |
8:30 AM - 9:00 PM |
8:30 AM - 9:00 PM |
Phone Support 10:00 AM - 4:00 PM |
** When Students are on Break and there are no classes being conducted, the Help Desk closes at 5pm. We also have special hours during the summer. 8:30 AM to 6:30 PM Monday through Thursday, 8:30 AM to 5 PM on Friday.
Weekend Phone Support - Please call the Help Desk x6400 (287-6400 off campus) and leave a voice mail message. A technician will check the voice mail hourly. If it is an emergency please use the pager number supplied.
Chat with Help Desk
(804) 287-6400
helpdesk@richmond.edu
Jepson Hall, Room G-19
Hours: M–F, 8:30 a.m.–9 p.m.
Phone support: S–S, 10 a.m.–4 p.m.
(804) 287-6500
telecom@richmond.edu
Jepson Hall, Room G-3
Hours: M–F, 8:30 a.m.–5 p.m.
After hours: 287-6500
(804) 289-8772
tlc@richmond.edu
Boatwright Library, Room 317
Hours: M–F, 8:30 a.m.–5 p.m.
M–Th, 8:30 a.m.–midnight during semester
Some weekend hours available
