HelpDesk

The User Services Computer Help Desk supports the desktop computing needs of all faculty, staff, and students at the university. We are located in Jepson Hall, Room G-19. You may contact us at (804) 287-6400 (or extension 6400 on campus), through email helpdesk@richmond.edu, or via Live Chat with one of our technicians.

Help Desk Hours

Sun	Mon	Tue	Wed	Thu	Fri	Sat
Phone Support 10:00 AM - 4:00 PM	8:30 AM - 7:30 PM	8:30 AM - 7:30 PM	8:30 AM - 7:30 PM	8:30 AM - 7:30 PM	8:30 AM - 7:30 PM	Phone Support 10:00 AM - 4:00 PM

** When Students are on Break and there are no classes being conducted, the Help Desk closes at 5pm. We also have special hours during the summer. 8:30 AM to 6:30 PM Monday through Thursday, 8:30 AM to 5 PM on Friday.

Weekend Phone Support - Please call the Help Desk x6400 (287-6400 off campus) and leave a voice mail message. A technician will check the voice mail hourly. If it is an emergency please use the pager number supplied.

Help Desk

Chat with Help Desk
(804) 287-6400
helpdesk@richmond.edu
Jepson Hall, Room G-19
Hours: M–F, 8:30 a.m.–7:30 p.m.
Phone support: S–S, 10 a.m.–4 p.m.

Telecom/Media Support

(804) 287-6500
telecom@richmond.edu
Jepson Hall, Room G-3
Hours: M–F, 8:30 a.m.–5 p.m.
After hours: 287-6500

Technology Learning Center (TLC)

tlc@richmond.edu
Appointments
Boatwright Library, Room 317
School hours: 1/12/12 through 4/28/12
Mon.-Thurs. 8:00 a.m.-1:00 a.m.
Fri. 8:00 a.m.-9:00 p.m.
Sat. 11:00 a.m.-9:00 p.m.
Sun. 11:00 a.m.-1:00 a.m.