The User Services Computer Help Desk supports the desktop computing needs of all faculty, staff, and students at the university. We are located in Jepson Hall, Room G-19. You may contact us at (804) 287-6400 (or extension 6400 on campus), through email helpdesk@richmond.edu, or via Live Chat with one of our technicians.
Help Desk Hours
Sun
Mon
Tue
Wed
Thu
Fri
Sat
Phone Support 10:00 AM - 4:00 PM
8:30 AM - 9:00 PM
8:30 AM - 9:00 PM
8:30 AM - 9:00 PM
8:30 AM - 9:00 PM
8:30 AM - 9:00 PM
Phone Support 10:00 AM - 4:00 PM
** When Students are on Break and there are no classes being conducted, the Help Desk closes at 5pm. We also have special hours during the summer. 8:30 AM to 6:30 PM Monday through Thursday, 8:30 AM to 5 PM on Friday.
Weekend Phone Support - Please call the Help Desk x6400 (287-6400 off campus) and leave a voice mail message. A technician will check the voice mail hourly. If it is an emergency please use the pager number supplied.
