University of Richmond

HelpDesk

The User Services Computer Help Desk supports the desktop computing needs of all faculty, staff, and students at the university.  We are located in Jepson Hall, Room G-19.  You may contact us at (804) 287-6400 (or extension 6400 on campus), through email helpdesk@richmond.edu, or via Live Chat with one of our technicians.

Help Desk Hours

Sun Mon Tue Wed Thu Fri Sat
Phone Support 10:00 AM - 4:00 PM 8:30 AM -
9:00 PM
8:30 AM -
9:00 PM
8:30 AM -
9:00 PM
8:30 AM -
9:00 PM
8:30 AM -
9:00 PM
Phone Support 10:00 AM - 4:00 PM


** When Students are on Break and there are no classes being conducted, the Help Desk closes at 5pm. We also have special hours during the summer. 8:30 AM to 6:30 PM Monday through Thursday, 8:30 AM to 5 PM on Friday.

Weekend Phone Support - Please call the Help Desk x6400 (287-6400 off campus) and leave a voice mail message. A technician will check the voice mail hourly.  If it is an emergency please use the pager number supplied.

Help Desk

Chat with Help Desk
(804) 287-6400
helpdesk@richmond.edu
Jepson Hall, Room G-19
Hours: M–F, 8:30 a.m.–9 p.m.
Phone support: S–S, 10 a.m.–4 p.m.


Telecom/Media Support

(804) 287-6500
telecom@richmond.edu
Jepson Hall, Room G-3
Hours: M–F, 8:30 a.m.–5 p.m.
After hours: 287-6500


Technology Learning Center (TLC)

(804) 289-8772
tlc@richmond.edu
Boatwright Library, Room 317
Hours: M–F, 8:30 a.m.–5 p.m.
M–Th, 8:30 a.m.–midnight during semester
Some weekend hours available