Computing Accounts
All active students, faculty, and staff are provided access to the University's computing facilities. All users are automatically assigned a network identity (NetID) upon activation of their computing accounts. This NetID provides access to a variety of University services and systems, depending upon your status.The University of Richmond has Policies Regarding the Use of Technology and Information Resources that you are agreeing to when you activate any and all of your computing accounts and it is recommended that you read and understand these policies.
The campus-wide information services available to you may include:
- Wired and wireless networking, including Internet access
- E-mail (SpiderMail or Microsoft Exchange)
- Remote access (modem pool and VPN)
- Personal Web space (students and faculty automatically; staff may request)
- Access to the "Richmond" active directory domain as well as LDAP
- Central storage space that is backed up (U:\ drive)
- Blackboard
- BannerWeb and/or BannerForms
Termination of Accounts
Your computing accounts are available to you as long as you are designated as an "active" student, faculty, or staff at the University. A student's status ("active" or "inactive") is determined by the Registrar's Office, whereas the status of an employee is determined by the Department of Human Resources. If your status at the University becomes "inactive," your computing accounts will be terminated after a predetermined amount of time. See Account Expiration Policy for further details on how long your computing account may be available for use once you are designated as "inactive" at the University.
Organization and Department Accounts
Official University organizations as well as administrative or academic departments may request an e-mail mailbox and/or Web site to facilitate operations and communications for that particular organization/department. This may be preferable to having an organizational e-mail or Web presence that is tied to a particular individual (who might someday leave the University). Please see Organizational Accounts for more information on how to request such an account.
Conference and Guest Accounts
Conferences, non-credit classes, and visitors/vendors to the University that require the use of computer facilities or Internet access can request short-term computing accounts (please see Guest Accounts for more information).Help Desk
Chat with Help Desk
(804) 287-6400
helpdesk@richmond.edu
Jepson Hall, Room G-19
Hours: M–F, 8:30 a.m.–9 p.m.
Phone support: S–S, 10 a.m.–4 p.m.
Telecom/Media Support
(804) 287-6500
telecom@richmond.edu
Jepson Hall, Room G-3
Hours: M–F, 8:30 a.m.–5 p.m.
After hours: 287-6500
Technology Learning Center (TLC)
(804) 289-8772
tlc@richmond.edu
Boatwright Library, Room 317
Hours: M–F, 8:30 a.m.–5 p.m.
M–Th, 8:30 a.m.–midnight during semester
Some weekend hours available
