University of Richmond

Frequently Asked Questions

What if there is an error on the monthly phone bill?

What are the long distance rates for calling within the United States?

What are the long distance rates for calling internationally?

When is the bill sent out from the telecom department?

How do I get a new phone?

Why isn't my phone ringing?

Help Desk

Chat with Help Desk
(804) 287-6400
helpdesk@richmond.edu
Jepson Hall, Room G-19
Hours: M–F, 8:30 a.m.–9 p.m.
Phone support: S–S, 10 a.m.–4 p.m.


Telecom/Media Support

(804) 287-6500
telecom@richmond.edu
Jepson Hall, Room G-3
Hours: M–F, 8:30 a.m.–5 p.m.
After hours: 287-6500


Technology Learning Center (TLC)

(804) 289-8772
tlc@richmond.edu
Boatwright Library, Room 317
Hours: M–F, 8:30 a.m.–5 p.m.
M–Th, 8:30 a.m.–midnight during semester
Some weekend hours available