BlackBerry Activation & Support
Students can set up their BlackBerry to check personal e-mail.
Faculty and staff wishing to acquire BlackBerry services through the University must review the Application for Services and submit a Usage Policy and Agreement to Kathy Monday, Vice President of Information Services. For a listing of the voice and data plans associated with BlackBerry services, please contact Telecom.
BlackBerry© Enterprise Activation Instructions for Users
- Call your service provider to update the information on your device. Users must have a BlackBerry Enterprise data plan for successful activation.
- Charge your device completely
- Go to a location with maximum service coverage (indicated by bars, EDGE, 1x, etc.)
- Press the BlackBerry menu button
and select "Options > Advanced Options > Enterprise Activation" - Enter your complete University of Richmond e-mail address (jsmith@richmond.edu)
- Enter the password that the Help Desk sends via e-mail
- Press the BlackBerry menu button and select "Activate"
- Wait, installation takes time
Device Support By Vendor
AT&T©
Verizon©
T-Mobile©
Sprint©
Manufacturer Support
Support
If you have questions, contact the Help Desk. In addition to BlackBerry support, the Help Desk provides some technical support for the Palm line of handheld devices. Chat with Help Desk
(804) 287-6400
helpdesk@richmond.edu
Jepson Hall, Room G-19
Hours: M–F, 8:30 a.m.–9 p.m.
Phone support: S–S, 10 a.m.–4 p.m.
(804) 287-6500
telecom@richmond.edu
Jepson Hall, Room G-3
Hours: M–F, 8:30 a.m.–5 p.m.
After hours: 287-6500
(804) 289-8772
tlc@richmond.edu
Boatwright Library, Room 317
Hours: M–F, 8:30 a.m.–5 p.m.
M–Th, 8:30 a.m.–midnight during semester
Some weekend hours available
