Frequently Asked Questions

Contact Telecom. There is no fee for lost voice mailbox numbers. An authorization code replacement costs $5.00 and can only be received in person at Jepson G2 with a University of Richmond ID.

Student Accounts in Brunet Memorial Hall

The total amount of your phone bill will be included on the tuition bill that is sent to your permanent address.

Try another phone in your phone jack to be sure there isn't a problem with your phone. You should also check to make sure you plugged your phone into the correct jack. If you've tried two different phones and you still have no dial tone, contact Telecom.

Yes and no: You will need a new voice mailbox number and password if you have voice mail. You will not need a new authorization code. You should receive your new voice mail information within five days of your move. If you haven't received it, please contact Telecom.

Check cable connections: make sure they are tight and secure. Some televisions default to antennae reception when they are unplugged. Use the remote control to access the television menu. The input should be CATV or cable. Next, you should see an option on your menu such as "channel setup." If problems persist, contact Telecom.

You may purchase a 12' or 25' cable cord from Telecom in Jepson Hall room G2.

The ringer may be off or the phone may be forwarded directly to voice mail.

To cancel forwarding:

• Pick up the receiver
• Dial #2
• Hang up
• Pick up the receiver
• Dial #8
• Hang up