User Support
The telecom office provides and supports local, long distance, and wireless voice services to faculty, staff, and students.
Faculty, staff, and students who are having trouble with their telephones, need new service, or need to change their current services should contact Telecom to put in a work order or service call.
Faculty and Staff
For equipment, ports, or jacks requests, charges may apply. Please have account code ready for billing.
For move support, please contact us two weeks before the move date. Please do not move a phone from one phone jack to another.
Chat with Help Desk
(804) 287-6400
helpdesk@richmond.edu
Jepson Hall, Room G-19
Hours: M–F, 8:30 a.m.–9 p.m.
Phone support: S–S, 10 a.m.–4 p.m.
(804) 287-6500
telecom@richmond.edu
Jepson Hall, Room G-3
Hours: M–F, 8:30 a.m.–5 p.m.
After hours: 287-6500
(804) 289-8772
tlc@richmond.edu
Boatwright Library, Room 317
Hours: M–F, 8:30 a.m.–5 p.m.
M–Th, 8:30 a.m.–midnight during semester
Some weekend hours available
