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VPN with Duo

Duo is required for users to be able to connect to the University's VPN. If you have not already done so, please enroll with Duo and install the VPN.

Once you have done that, you can follow the steps below to connect the VPN with either the Duo push, hardware token, or bypass code. 

VPN with Duo App Push
  1. Launch the Cisco Anyconnect VPN Client and connect to 'cipher.richmond.edu/duo'.
    cipher with duo
  2. Enter your NetID and network password in the appropriate fields. 
    credentials
  3. When prompted that 'Authentication with Duo is required', click on Send me a Push
    send push
  4. The screen will change to reflect that a push to your device is pending. 
    push pending
  5. You will receive a prompt on your phone to approve or deny the request. This will look different depending on whether your phone is locked or not at the time the request is received. 
  6. If your phone is locked, hard press on the request and press approve. You will need to use your fingerprint or phone pin to complete the approval. 
    duo prompt
    duo approve
  7. If your phone is unlocked, you can launch the DUO Mobile app and tap the green bar at the top that says "1 Request waiting. Tap to Respond..." and then tap approve. 
    duo prompt
    duo approve
  8. After approving the request, the VPN client on your computer will prompt you with a login banner. Click Accept and you will be logged in to the VPN.
    accept banner
VPN with Duo App Code

If you don't have cellular or wifi service on your smartphone or tablet to be able to receive the push notification from Duo, you can still connect to the VPN using the Code from the Duo app following the steps below. 

  1. Launch the Cisco Anyconnect VPN Client and connect to 'cipher.richmond.edu/duo'.
    cipher with duo
  2. Enter your NetID and network password in the appropriate fields. 
    credentials
  3. When prompted that 'Authentication with Duo is required', click on Enter a Passcode
    send push
  4. Launch the Duo App on your phone or tablet and tap on the 'University of Richmond' item until it displays a 6 digit code. Enter the code in the field, as shown below, and then click Log In
    enter code
  5. The VPN client on your computer will prompt you with a policies banner. Click Accept and you will be logged in to the VPN.
    accept banner
VPN with Hardware Token
  1. Launch the Cisco Anyconnect VPN Client and connect to 'cipher.richmond.edu/duo'.
    cipher with duo
  2. Enter your NetID and network password in the appropriate fields. 
    credentials
  3. When prompted that 'Authentication with Duo is required', click on Enter a Passcode.  
    send push
  4. Push the button on your hardware token to generate a new code. Enter the code in the field, as shown below, and then click Log In.  
    enter code
  5. After approving the request, the VPN client on your computer will prompt you with a login banner. Click Accept and you will be logged in to the VPN.
    accept banner
VPN with Bypass Code

A Bypass code can only be generated for you if you have already enrolled with DUO using a phone/tablet or hardware token. Bypass codes should be used when your other methods of using Duo (app or hardware token) are unavailable to use. 

  1. Contact the Help Desk during normal business hours (M-F 8:30am - 7:30pm) to generate a Bypass Code for you. 
  2. Launch the Cisco Anyconnect VPN Client and connect to 'cipher.richmond.edu/duo'.
    cipher with duo
  3. Enter your NetID and network password in the appropriate fields. 
    credentials
  4. When prompted that 'Authentication with Duo is required', click on Enter a Passcode.  
    send push
  5. Enter the code that was given to you by the Help Desk in the field, as shown below, and then click Log In.  
    enter code
  6. After approving the request, the VPN client on your computer will prompt you with a login banner. Click Accept and you will be logged in to the VPN.
    accept banner

NOTE: The bypass code that is generated for you will be good for 8 hours.