Richmond Home

Voicemail Configuration

Updated 07/25/18

First Time Setup

Initial login

  • Dial 8999 (or press the Message button your phone)
  • Dial your extension, then press #
  • Press 1, then press #

You will be guided through a first time setup of your mailbox where you can configure your name, greeting, and password

Record your name; what callers hear when your line is busy

  • When prompted, record your first and last name at the tone
  • Press 1 when you are finished
  • Press # to approve or press 1 to try again

Configure your password; a security measure to access your voice mailbox

  • When prompted, enter a password, followed by the # sign
    • Passwords can be between 5-15 digits in length
    • Password cannot consist of sequential numbers (e.g. 12345) or the same digit (e.g. 11111)
    • Passwords cannot contain your extension
  • When prompted, reenter your password, followed by the # sign

Record your greeting; what callers hear when you are away from your desk

  • When prompted, record your greeting at the tone
  • Press 1 to stop recording
  • Press # to approve or 1 to try again

Accessing and Managing your Voice Mailbox

Log in

  • Dial 8999 (or press the Message button your phone)
  • Dial your extension, then press #
  • Enter your password, then press #

Navigating Messages

  • Log in
  • Press 2 to access messages
  • To listen, press 0
  • To delete a message, press *D
  • To forward a message, press 2
  • To skip, press #

Managing Personal Greetings

Record new greetings; what callers hear when you are away from your desk

  • Log in
  • Press 3
  • Press 1 to create or change your greeting
  • Enter the greeting number.  I.e. for the first greeting, press 1
    • Record your greeting at the tone
  • Press 1 to stop recording
    • To review Press 23
    • To delete Press *D
  • Press # to approve
  • Press 1 to activate the greeting for all calls

Re-record your name; what callers hear when your line is busy

  • Log in
  • Press 5
  • Press 5
  • Record your name at the system prompt
  • Press # to approve or press 1 to try again

Telecom/Media Support

(804) 287-6500
telecom@richmond.edu
Jepson Hall, Room G-2

After hours: 287-6500

Hours
Monday-Friday: 8:30 a.m. – 5 p.m.