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Computer Replacement

Information Services has a three-year replacement program for primary desktop/laptop computers (Apple and IBM compatible). This refresh process enables the University to replace personal computers at a pace that keeps up-to-date with changing technology. Once replaced, all old primary personal computers will be returned to Information Services and used as secondary computers.

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Migration to Box

Box is an encrypted, cloud-based file storage and collaboration platform that enables faculty, staff, and students to securely store and share electronic business and academic files.

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2016-17 Hardware & Software Standards

The University of Richmond provides several computer configuration options for faculty and staff members. Whether users prefer a Mac or PC, or a desktop or laptop, we can meet those needs provided the choice is consistent with the users position and department requirements.

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I.S. Alerts

9/19/16 OS X Sierra: Apple is set to release its new Operating System (Sierra) on Tuesday September 20.

5/23/16 Windows 10 FAQ: Now that Windows 10 is part of the Software Standards, we've come up with some FAQs to help you get used to the new operating system.

2/11/16 LastPass at UR: We've partnered with LastPass to help our community save time and better protect their online life.


Help Desk

(804) 287-6400
Jepson Hall, Room G-19
Monday - Friday: 8:30 a.m. - 7:30 p.m.

Weekend Phone Support
Saturday: 10am – 4pm
Sunday: 10am – 4pm

Christmas Break Hours
12/14-12/15: 8:30am-5pm
12/19-12/22: 8:30am-5pm
12/23: On Call 8:30am-5pm
12/24-12/25: CLOSED
12/26-12/30: On Call 8:30am-5pm
12/31: On Call 10:00am-4pm
1/2: On Call 8:30am-5pm
1/3-1/6: 8:30am-5pm

Telecom/Media Support

(804) 287-6500
Jepson Hall, Room G-3
After hours: 287-6500
Monday-Friday: 8:30 a.m. – 5 p.m.

Live Support

Online: Chat with IS

Offline: Leave a Message

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