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Computer Replacement

Information Services has a three-year replacement program for primary desktop/laptop computers (Apple and IBM compatible). This refresh process enables the University to replace personal computers at a pace that keeps up-to-date with changing technology. Once replaced, all old primary personal computers will be returned to Information Services and used as secondary computers.

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Migration to Box

Box is an encrypted, cloud-based file storage and collaboration platform that enables faculty, staff, and students to securely store and share electronic business and academic files.

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2015-16 Hardware & Software Standards

The University of Richmond provides several computer configuration options for faculty and staff members. Whether users prefer a Mac or PC, or a desktop or laptop, we can meet those needs provided the choice is consistent with the users position and department requirements.

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Mac OS Upgrade

The Help Desk began the El Capitan deployment in January, and the project window will likely extend for several weeks based on the number of existing Yosemite users, and the number of primary and secondary systems to be upgraded.

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I.S. Alerts

6/16/16 Alert - Recent Email Phishing Attacks: Over the last few days, members of the University community have been hit with a large number of phishing emails with the subjet "Account Update".

6/15/16 Netfiles is being permanently removed: On June 15, 2016, the underlying infrastructure for Netfiles will be permanently removed from campus

5/23/16 Windows 10 FAQ: Now that Windows 10 is part of the Software Standards, we've come up with some FAQs to help you get used to the new operating system.

2/11/16 LastPass at UR: We've partnered with LastPass to help our community save time and better protect their online life.


Help Desk

(804) 287-6400
Jepson Hall, Room G-19

Summer Hours
Monday-Thursday: 8:30 a.m. – 6:30 p.m.
Friday: 8:30 a.m. – 5:00 p.m.

Weekend Phone Support
Saturday: 10am – 4pm
Sunday: 10am – 4pm

Telecom/Media Support

(804) 287-6500
Jepson Hall, Room G-3
Monday-Friday: 8:30 a.m. – 5 p.m.
After hours: 287-6500

Live Support

Online: Chat with IS

Offline: Leave a Message

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