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October is National Cybersecurity Awareness Month

The theme for 2018 is: "Protecting the UR network is our shared responsibility."Learn more

MacOS Mojave

Mojave, Apple's newest operating system, was released on September 24. While the Help Desk has been testing the beta version extensively for the past several months, we still have more testing to do before we make it available for University managed Macs.More Information

Duo Security: Two-Factor Authentication

To protect against phishing and other exploits of stolen passwords, Information Services has implemented Duo Security two-factor authentication for faculty, staff, and student use of our campus VPN.

Learn more

University Technology and Information Plan Fall 2018 Update

Read the Fall 2018 update on Information Services' Five-Year University Technology and Information Plan.

Learn more

Backup Plan

Backup important files regularly to avoid losing valuable information.Learn more.

2018-19 Hardware & Software Standards

The University of Richmond provides several computer configuration options for faculty and staff members. Whether users prefer a Mac or PC, or a desktop or laptop, we can meet those needs provided the choice is consistent with the users position and department requirements.

More information

Help Desk

(804) 287-6400
Jepson Hall, Room G-19

Regular Hours
Mon-Fri: 8:30am - 7:30pm

Weekend Phone Support
Saturday, Sunday 10am-4pm

Fall Break: Oct 15 and 16
8:30am - 5:00pm


Telecom/Media Support

(804) 287-6500
Jepson Hall, Room G-3
After hours: 287-6500
Monday-Friday: 8:30 a.m. – 5 p.m.

Live Support

Online: Chat with IS

Offline: Leave a Message

I.S. News & Alerts

10/08/18 Come to the Data Backup class on October 16 to learn what questions you should be asking about backing up your data.

10/08/18 Join your colleagues for a cybersecurity lunch and learn on October 26. Shana Bumpas, director, information security, will discuss cybersecurity.

10/01/18 It's National Cybersecurity Awareness Month! Are you #CyberAware?

01/09/18 ALERT: Meltdown and Spectre Vulnerabilities: On January 3, 2018, security researchers publically announced they were able to exploit weaknesses in computers’ chipsets. 



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