Information Services

Catalina

Catalina, Apple's newest operating system, was released on October 7, 2019. The Help Desk has been testing the beta version extensively for the past several months, but we still have more testing to do before we make it available for University managed Macs.Learn more

University Technology and Information Plan Website Now Available

Read Information Services' Five-Year University Technology and Information Plan, and view the timeline for each initiative.

Learn more

Philo

Exclusively for students housed on campus! Get live TV or record it free by logging in with your network ID and password at watch.philo.com.Learn more

Whaling, SMiShing, and Vishing...Oh My!

You've heard of phishing, but did you know there are few new spins on an old attack that are becoming prevalent. Spear phishing, SMiShing, and vishing are common ways to steal information and money.

Learn more.

Duo Security: Off-Campus BannerWeb Access

To protect against phishing and other exploits of stolen passwords, Information Services has implemented Duo Security two-factor authentication for faculty, staff, and student use of our campus VPN. Duo for BannerWeb goes live Tuesday, February 5, 2019. Set up Duo now.

Learn more

LastPass

Faculty, staff, and students: Get the LastPass Premium password manager FREE. Faculty and staff can also get the Enterprise version of LastPass.Learn more

MacOS Mojave

MacOS Mojave has officially been approved for upgrades for University owned computers.More Information

2019-20 Hardware & Software Standards

The University of Richmond provides several computer configuration options for faculty and staff members. Whether users prefer a Mac or PC, or a desktop or laptop, we can meet those needs provided the choice is consistent with the users position and department requirements.

More information

Help Desk

(804) 287-6400
helpdesk@richmond.edu
Jepson Hall, Room G-19

Hours:
Mon-Fri: 8:30am - 7:30pm

Weekend Phone Support
Saturday, Sunday 10am-4pm

Fall Break Hours
11/14-11/15 8:30am - 5pm

Like us on Facebook!

Twitter

Telecom/Media Support

(804) 287-6500
telecom@richmond.edu
Jepson Hall, Room G-3
After hours: 287-6500
Monday-Friday: 8:30 a.m. – 5 p.m.

Live Support

Online: Chat with IS

…

Offline: Leave a Message

I.S. News & Alerts

09/17/19 Campuswide Phishing Attempt: Information Services has become aware of an email phishing attempt with the appearance of being from a University staff member

09/16/19 Wireless Certificate Upgrade: Tuesday, September 17, the wireless certificate for the "urwin" wireless network will be renewed

07/11/19 Blackboard Support Changes: Effective Monday, July 1^st, Information Services has assumed the primary responsibility associated with managing the University’s enterprise learning management system, Blackboard.

06/26/19 MacBook Battery Recall: Apple has announced a recall on a specific series of 15” MacBook Pros that were manufactured in 2015.

11/26/18 Get LastPass Premium free. It's a password manager and generator. Faculty & staff can also get LastPass Enterprise.

11/15/18 Results from the 2018 MISO Survey are in. Thank you to everyone who participated in the survey. Review the 2018 MISO Survey results.

01/09/18 ALERT: Meltdown and Spectre Vulnerabilities: On January 3, 2018, security researchers publically announced they were able to exploit weaknesses in computers’ chipsets.