Information Services

LastPass

Faculty, staff, and students: Get the LastPass Premium password manager FREE. Faculty and staff can also get the Enterprise version of LastPass.Learn more

University Technology and Information Plan Fall 2018 Update

Read the Fall 2018 update on Information Services' Five-Year University Technology and Information Plan.

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2018 MISO Survey

Results from the 2018 MISO Survey of faculty, staff, and students are now available.Learn more

MacOS Mojave

Mojave, Apple's newest operating system, was released on September 24. While the Help Desk has been testing the beta version extensively for the past several months, we still have more testing to do before we make it available for University managed Macs.More Information

Duo Security: Two-Factor Authentication

To protect against phishing and other exploits of stolen passwords, Information Services has implemented Duo Security two-factor authentication for faculty, staff, and student use of our campus VPN.

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Backup Plan

Backup important files regularly to avoid losing valuable information.Learn more.

2018-19 Hardware & Software Standards

The University of Richmond provides several computer configuration options for faculty and staff members. Whether users prefer a Mac or PC, or a desktop or laptop, we can meet those needs provided the choice is consistent with the users position and department requirements.

More information

Help Desk

(804) 287-6400
helpdesk@richmond.edu
Jepson Hall, Room G-19

Regular Hours
Mon-Fri: 8:30am - 7:30pm

Weekend Phone Support
Saturday, Sunday 10am-4pm

Thanksgiving Break - Phone Support Only
11/21: 8:30am - 5:00pm
11/22: CLOSED
11/23: 8:30am - 5:00pm
11/24: 10:00am - 4:00pm
11/25: 10:00am - 4:00pm

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Telecom/Media Support

(804) 287-6500
telecom@richmond.edu
Jepson Hall, Room G-3
After hours: 287-6500
Monday-Friday: 8:30 a.m. – 5 p.m.

Live Support

Online: Chat with IS

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Offline: Leave a Message

I.S. News & Alerts

11/15/18 Results from the 2018 MISO Survey are in. Thank you to everyone who participated in the survey. Review the 2018 MISO Survey results.

10/17/18 Faculty/Staff and Student Webpages: Don’t miss out on important UR news and events with the faculty/staff and student webpages.

01/09/18 ALERT: Meltdown and Spectre Vulnerabilities: On January 3, 2018, security researchers publically announced they were able to exploit weaknesses in computers’ chipsets.

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