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Introducing SpiderTechNet, a new portal for your technology needs. Submit or review a service ticket, find information in the Knowledge Base, even submit an IS Project Request! Just log in with your network ID and password.Visit SpiderTechNet

Approaching the Digital Horizon

The 2018-2019 Information Services Annual Report is now available. Read about updates on projects, and see how they support the University Strategic Plan or the University Technology & Information Plan. Plus read about people in the community who use or support IT.Read the report


Catalina, Apple's newest operating system, was released on October 7, 2019. The Help Desk has been testing the beta version extensively for the past several months, but we still have more testing to do before we make it available for University managed Macs.Learn more on SpiderTechNet

University Technology and Information Plan Website Now Available

Read Information Services' Five-Year University Technology and Information Plan, and view the timeline for each initiative.

Learn more


Exclusively for students housed on campus! Get live TV or record it free by logging in with your network ID and password at more

Whaling, SMiShing, and Vishing...Oh My!

You've heard of phishing, but did you know there are few new spins on an old attack that are becoming prevalent.  Spear phishing, SMiShing, and vishing are common ways to steal information and money.

Learn more.

Duo Security: Off-Campus BannerWeb Access

To protect against phishing and other exploits of stolen passwords, Information Services has implemented Duo Security two-factor authentication for faculty, staff, and student use of our campus VPN.

Learn more

2019-20 Hardware & Software Standards

The University of Richmond provides several computer configuration options for faculty and staff members. Whether users prefer a Mac or PC, or a desktop or laptop, we can meet those needs provided the choice is consistent with the users position and department requirements.

More information

Help Desk

(804) 287-6400
Jepson Hall, Room G-19

Adjusted Holiday Hours: 
01/20/2020 Phone Support Only: 8:30am - 5PM

Monday - Friday: 8:30am - 7:30pm

Weekend Phone Support
Saturday, Sunday 10am-4pm

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Telecom/Media Support

(804) 287-6500
Jepson Hall, Room G-3
After hours: 287-6500
Monday-Friday: 8:30 a.m. – 5 p.m.

I.S. News & Alerts

09/17/19 Campuswide Phishing Attempt: Information Services has become aware of an email phishing attempt with the appearance of being from a University staff member

09/16/19 Wireless Certificate Upgrade: Tuesday, September 17, the wireless certificate for the "urwin" wireless network will be renewed

07/11/19 Blackboard Support Changes: Effective Monday, July 1st, Information Services has assumed the primary responsibility associated with managing the University’s enterprise learning management system, Blackboard. 

06/26/19 MacBook Battery Recall: Apple has announced a recall on a specific series of 15” MacBook Pros that were manufactured in 2015.



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