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Back to School 2018-2019

Check out the Help Desk hours, how to activate your account, get your computer on the network, and more. Learn more

University Technology and Information Plan

Information Services is facilitating the development of a Five-Year University Technology and Information Plan.

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Secure Remote Access

Don’t make it easy for cyber attackers, protect your data and device when off campus.Learn more.

2018-19 Hardware & Software Standards

The University of Richmond provides several computer configuration options for faculty and staff members. Whether users prefer a Mac or PC, or a desktop or laptop, we can meet those needs provided the choice is consistent with the users position and department requirements.

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Computer Replacement

Information Services has a three-year replacement program for primary desktop/laptop computers (Apple and IBM compatible). This refresh process enables the University to replace personal computers at a pace that keeps up-to-date with changing technology. Once replaced, all old primary personal computers will be returned to Information Services and used as secondary computers.

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Help Desk

(804) 287-6400
helpdesk@richmond.edu
Jepson Hall, Room G-19

Weekend Phone Support
Saturday, Sunday 10am-4pm

Summer Hours
Mon-Thurs: 8:30am - 6:30pm
Fri: 8:30am - 5pm

Telecom/Media Support

(804) 287-6500
telecom@richmond.edu
Jepson Hall, Room G-3
After hours: 287-6500
Monday-Friday: 8:30 a.m. – 5 p.m.

Live Support

Online: Chat with IS

Offline: Leave a Message

I.S. News & Alerts

08/17/18-09/17/18 Help Desk Support for Home ComputersFrom Aug. 17 to Sept. 17, the computer Help Desk will not be working on home computers for Faculty, Staff, and Retirees. 

08/03/18 Telecommunications System Upgrade: Beginning Friday evening, August 3rd, and lasting through Sunday, August 5th, the telecom team will be upgrading the telephone system to the newest software and hardware versions of the Avaya Aura Communications platform.

07/18/18 Mac OS High Sierra UpdateAt this time, the Help Desk is now supporting upgrading to High Sierra on University owned Macs.

01/09/18 ALERT: Meltdown and Spectre Vulnerabilities: On January 3, 2018, security researchers publically announced they were able to exploit weaknesses in computers’ chipsets. 

 

 

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