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Information Services

University Technology and Information Plan Spring 2019 Update

Read the Spring 2019 update on Information Services' Five-Year University Technology and Information Plan.

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IS Alert: Targeted Gift Card Scam

There is a new scam circulating campus that appears to be targeting faculty.

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Duo Security: Off-Campus BannerWeb Access

To protect against phishing and other exploits of stolen passwords, Information Services has implemented Duo Security two-factor authentication for faculty, staff, and student use of our campus VPN. Duo for BannerWeb goes live Tuesday, February 5, 2019. Set up Duo now.

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LastPass

Faculty, staff, and students: Get the LastPass Premium password manager FREE. Faculty and staff can also get the Enterprise version of LastPass.Learn more

MacOS Mojave

MacOS Mojave has officially been approved for upgrades for University owned computers.More Information

2019-20 Hardware & Software Standards

The University of Richmond provides several computer configuration options for faculty and staff members. Whether users prefer a Mac or PC, or a desktop or laptop, we can meet those needs provided the choice is consistent with the users position and department requirements.

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Help Desk

(804) 287-6400
helpdesk@richmond.edu
Jepson Hall, Room G-19

Regular Hours
Mon-Fri: 8:30am - 7:30pm

Weekend Phone Support
Saturday, Sunday 10am-4pm

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Telecom/Media Support

(804) 287-6500
telecom@richmond.edu
Jepson Hall, Room G-3
After hours: 287-6500
Monday-Friday: 8:30 a.m. – 5 p.m.

Live Support

Online: Chat with IS

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I.S. News & Alerts

04/15/19 Alert: Targeted Gift Card Scam: There is a new scam circulating campus that appears to be targeting faculty.

02/11/19 Alert: Ricoh Toner Scam: There are emails and phone calls circulating campus from an organization pretending to be Ricoh who is soliciting toner sales for the Ricoh devices and sometimes at a discounted price.

02/06/19 Alert: Gift Card Scam: There continues to be a large influx of targeted phishing emails from individuals seeking gift cards.

11/26/18 Get LastPass Premium free. It's a password manager and generator. Faculty & staff can also get LastPass Enterprise.

11/15/18 Results from the 2018 MISO Survey are in. Thank you to everyone who participated in the survey. Review the 2018 MISO Survey results.

01/09/18 ALERT: Meltdown and Spectre Vulnerabilities: On January 3, 2018, security researchers publically announced they were able to exploit weaknesses in computers’ chipsets.