Introducing SpiderTechNet, a new portal for your technology needs. Submit or review a service ticket, find information in the Knowledge Base, even submit an IS Project Request! Just log in with your network ID and password.
October Is National Cybersecurity Awareness Month
October is National Cybersecurity Awareness Month and a time to raise awareness about the importance of cybersecurity and exercising good cyber hygiene. The University of Richmond will join other institutions of higher education to raise awareness of the vital role cybersecurity plays in a thriving community. Own IT. Secure IT. Protect IT.
Catalina
Catalina, Apple's newest operating system, was released on October 7, 2019. The Help Desk has been testing the beta version extensively for the past several months, but we still have more testing to do before we make it available for University managed Macs.
University Technology and Information Plan Website Now Available
Read Information Services' Five-Year University Technology and Information Plan, and view the timeline for each initiative.
Philo
Exclusively for students housed on campus! Get live TV or record it free by logging in with your network ID and password at watch.philo.com.
Whaling, SMiShing, and Vishing...Oh My!
You've heard of phishing, but did you know there are few new spins on an old attack that are becoming prevalent. Spear phishing, SMiShing, and vishing are common ways to steal information and money.
Duo Security: Off-Campus BannerWeb Access
To protect against phishing and other exploits of stolen passwords, Information Services has implemented Duo Security two-factor authentication for faculty, staff, and student use of our campus VPN. Duo for BannerWeb goes live Tuesday, February 5, 2019. Set up Duo now.
2019-20 Hardware & Software Standards
The University of Richmond provides several computer configuration options for faculty and staff members. Whether users prefer a Mac or PC, or a desktop or laptop, we can meet those needs provided the choice is consistent with the users position and department requirements.
Help Desk
(804) 287-6400
helpdesk@richmond.edu
Jepson Hall, Room G-19
Hours:
Mon-Fri: 8:30am - 7:30pm
Weekend Phone Support
Saturday, Sunday 10am-4pm
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Telecom/Media Support
(804) 287-6500
telecom@richmond.edu
Jepson Hall, Room G-3
After hours: 287-6500
Monday-Friday: 8:30 a.m. – 5 p.m.
I.S. News & Alerts
09/17/19 Campuswide Phishing Attempt: Information Services has become aware of an email phishing attempt with the appearance of being from a University staff member
09/16/19 Wireless Certificate Upgrade: Tuesday, September 17, the wireless certificate for the "urwin" wireless network will be renewed
07/11/19 Blackboard Support Changes: Effective Monday, July 1st, Information Services has assumed the primary responsibility associated with managing the University’s enterprise learning management system, Blackboard.
06/26/19 MacBook Battery Recall: Apple has announced a recall on a specific series of 15” MacBook Pros that were manufactured in 2015.
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410 Westhampton Way
University of Richmond, VA 23173
(804) 289-8000
(800) 700-1662
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