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Traveling Safely with Technology

Data and devices are at greater risk when travelling, but there are steps you can take to protect them while on business or vacation.Learn more.

2018-19 Hardware & Software Standards

The University of Richmond provides several computer configuration options for faculty and staff members. Whether users prefer a Mac or PC, or a desktop or laptop, we can meet those needs provided the choice is consistent with the users position and department requirements.

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MacOS High Sierra

Apple released its new operating system, High Sierra, on September 25th. While the Help Desk has been testing the new OS, we do still have more testing to do.  Learn more.

Learn About the New Box Web Interface

Box has released a new web interface that will soon be required for all Box users worldwide. Get a quick introduction and overview about the new interface before August 1.

Learn more.

Computer Replacement

Information Services has a three-year replacement program for primary desktop/laptop computers (Apple and IBM compatible). This refresh process enables the University to replace personal computers at a pace that keeps up-to-date with changing technology. Once replaced, all old primary personal computers will be returned to Information Services and used as secondary computers.

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Help Desk

(804) 287-6400
helpdesk@richmond.edu
Jepson Hall, Room G-19
M-F 8:30am-7:30pm

Weekend Phone Support
Saturday, Sunday 10am-4pm

 

Telecom/Media Support

(804) 287-6500
telecom@richmond.edu
Jepson Hall, Room G-3
After hours: 287-6500
Monday-Friday: 8:30 a.m. – 5 p.m.

Live Support

Online: Chat with IS

Offline: Leave a Message

I.S. News & Alerts

04/10/18 ALERT: Reports of Increased Phishing Attempts: Over the last week, Information Services has noticed an increase in sophisticated phishing attempts directed at faculty, staff and students at the University of Richmond.

03/09/18 Exchange Email Upgrade for Faculty and Staff: The University of Richmond is pleased to announce an upgrade to faculty and staff email accounts from Exchange 2013 to the latest version of Exchange Online.

02/19/18 NEW: eduroam at UR: The University of Richmond is now participating in eduroam.

01/09/18 ALERT: Meltdown and Spectre Vulnerabilities: On January 3, 2018, security researchers publically announced they were able to exploit weaknesses in computers’ chipsets. 

 

 

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