Information Services

University of Richmond - Information Services

Information Services

October is National Cybersecurity Awareness Month! If you connect it, protect it.Learn more

Information Services: Technical Support and Staffing During COVID – 19

Review the Work Remotely Checklist to learn about resources and tips for working off campus.Learn more

Introducing SpiderTechNet, a new portal for your technology needs. Submit or review a service ticket, find information in the Knowledge Base, even submit an IS Project Request! Just log in with your network ID and password.Visit SpiderTechNet

Catalina

Catalina, Apple's newest operating system, was released on October 7, 2019. The Help Desk has completed testing, and the operating system is now available to install on University managed Macs. Learn more on SpiderTechNet

University Technology and Information Plan Website Now Available

Read Information Services' Five-Year University Technology and Information Plan, and view the timeline for each initiative.

Duo Security: Off-Campus BannerWeb Access

To protect against phishing and other exploits of stolen passwords, Information Services has implemented Duo Security two-factor authentication for faculty, staff, and student use of our campus VPN.

Visit Spider Tech Net

Help Desk

(804) 287-6400
helpdesk@richmond.edu
Jepson Hall, Room G-19

Walk Up Help Desk: Closed

Remote Support Only (Phone/Email/Live Chat):
Monday - Friday: 7:30am to 7:30pm
Saturday - Sunday: 10:00am to 4:00pm (on call)

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Telecom/Media Support

(804) 287-6500
telecom@richmond.edu
Jepson Hall, Room G-3
After hours: 287-6500

Jepson Hall Office: Closed

Remote Support Only (Phone/Email):
Monday - Friday: 8:30am to 5:00pm
Saturday - Sunday: Closed

I.S. News & Alerts

View current outages, alerts, and news items on SpiderTechNet.

Get Connected

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Biology with Technology

Biologist Dr. Eugene Wu uses technology in his research and his teaching.

Faculty Profile: Kelling Donald

How does Kelling Donald use technology in his teaching and research?

Innovative Teaching with the Technology Learning Center

Enhancing student learning through the incorporation of multimedia projects in classes across the disciplines

Classroom Spotlight: Jepson G24

Jepson G24A and G24B were merged into an all-new classroom, Jepson G24. It’s now an active learning classroom that supports a variety of lecture styles while also being flexible to facilitate group work.

Segway Santa Brings Cheer to Students Before Exams

Segway Santa will make the rounds on campus Dec. 11.

URSF: Cindy Bukach, Cognitive Neuroscience Research Lab Watch video

IT Strategic Plan Fall 2018 Update

Information Services moves forward with the new University Technology and Information Plan.

Launching IT Governance

Information Services prepares for IT governance, which will create the structures, processes, and policies to allocate resources to a set of IT priorities.

Got Tech? Dora Douglas

Got tech? Meet Dora Douglas, from Academic Computing Services.

Streamlining Information Services

Information Services works to streamline services through the implementation of an Information Technology Service Management (ITSM) system.

Securing Your Connection

IS Implements two-factor authentication on the campus VPN to increase the security of access to the campus network.

Academic Support

Enterprise Systems

Information Security