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Information Services:  Technical Support and Staffing During COVID – 19

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Review the Work Remotely Checklist to learn about resources and tips for working off campus.Learn more

Protect Yourself from Phishing

Phishing email scams can cause substantial financial loss, identity theft, and irreparable computer damage. Understanding the warning signs that typically accompany these phishing scams will empower yourself not to fall victim to one.Learn more...
Introducing SpiderTechNet, a new portal for your technology needs. Submit or review a service ticket, find information in the Knowledge Base, even submit an IS Project Request! Just log in with your network ID and password.Visit SpiderTechNet


Catalina, Apple's newest operating system, was released on October 7, 2019. The Help Desk has completed testing, and the operating system is now available to install on University managed Macs. Learn more on SpiderTechNet

University Technology and Information Plan Website Now Available

Read Information Services' Five-Year University Technology and Information Plan, and view the timeline for each initiative.

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Duo Security: Off-Campus BannerWeb Access

To protect against phishing and other exploits of stolen passwords, Information Services has implemented Duo Security two-factor authentication for faculty, staff, and student use of our campus VPN.

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2019-20 Hardware & Software Standards

The University of Richmond provides several computer configuration options for faculty and staff members. Whether users prefer a Mac or PC, or a desktop or laptop, we can meet those needs provided the choice is consistent with the users position and department requirements.

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Help Desk

(804) 287-6400
Jepson Hall, Room G-19

Walk Up Help Desk: Closed

Remote Support Only (Phone/Email/Live Chat):
Monday - Friday: 7:30am to 7:30pm
Saturday - Sunday: 10:00am to 4:00pm (on call)

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Telecom/Media Support

(804) 287-6500
Jepson Hall, Room G-3
After hours: 287-6500

Jepson Hall Office: Closed

Remote Support Only (Phone/Email):
Monday - Friday: 8:30am to 5:00pm
Saturday - Sunday: Closed


I.S. News & Alerts

07/14/20 Computer Replacement Program Changes: Information Services is working on a transition to a 4 year replacement program.

06/26/20 Standard Classroom Technology Configuration - Fall 2020: Information Services has been charged with implementing a standard technology configuration that would address the need for simultaneous in-room instruction and remote instruction.

04/21/20 During this period of remote work, Information Services needs to continue the process of applying patches and critical updates to UR computer assets.  In order for your Windows machine to receive these important updates, we recommend that you follow one of two options found on this article for Installing Windows Updates While Working RemotelyUniversity managed Macs do not need to connect to the VPN to check for or receive updates. You will receive a pop up notification on your Mac when a new update is available. You may also follow the steps on this article to manually check for updates on your Mac.

04/08/20 Catalina, Apple's newest operating system, was released on October 7, 2019. The Help Desk has completed testing, and the operating system is now available to install on University managed Macs.

03/13/20 A malicious website (corona-virus-map[dot]com) pretending to be the live map for Coronavirus COVID-19 Global Cases by Johns Hopkins University is circulating on the internet.  Visiting the website will infect the user’s computer with the AZORult trojan, malware that will steal and exfiltrate a variety of sensitive data. It is likely being spread via infected email attachments, malicious online advertisements, and social engineering. Furthermore, anyone searching the internet for a Coronavirus map could unwittingly navigate to this malicious website. If you have visited the malicious website, please contact Information Security or the Help Desk.

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