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Information Services:  Technical Support and Staffing During COVID – 19

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Review the Work Remotely Checklist to learn about resources and tips for working off campus.Learn more

Remote and Secure

Cyber criminals are looking to take advantage of the recent remote learning and telework situation.  Going remote doesn’t mean you can’t still be secure. Learn more...
Introducing SpiderTechNet, a new portal for your technology needs. Submit or review a service ticket, find information in the Knowledge Base, even submit an IS Project Request! Just log in with your network ID and password.Visit SpiderTechNet


Catalina, Apple's newest operating system, was released on October 7, 2019. The Help Desk has been testing the beta version extensively for the past several months, but we still have more testing to do before we make it available for University managed Macs.Learn more on SpiderTechNet

University Technology and Information Plan Website Now Available

Read Information Services' Five-Year University Technology and Information Plan, and view the timeline for each initiative.

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Duo Security: Off-Campus BannerWeb Access

To protect against phishing and other exploits of stolen passwords, Information Services has implemented Duo Security two-factor authentication for faculty, staff, and student use of our campus VPN.

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2019-20 Hardware & Software Standards

The University of Richmond provides several computer configuration options for faculty and staff members. Whether users prefer a Mac or PC, or a desktop or laptop, we can meet those needs provided the choice is consistent with the users position and department requirements.

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Help Desk

(804) 287-6400
Jepson Hall, Room G-19

Adjusted Hours
3/9 - 3/13: 8:30am to 5:00pm
3/14 - 3/15: Phone Support 10am - 4pm
3/16 - 3/20: 8:30am to 5:00pm

Weekend Phone Support
Saturday, Sunday 10am-4pm

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Telecom/Media Support

(804) 287-6500
Jepson Hall, Room G-3
After hours: 287-6500
Monday-Friday: 8:30 a.m. – 5 p.m.


I.S. News & Alerts

03/31/20 Update your box applications to latest versionsStarting on March 31, 2020, Box will block products and services using the TLS 1.1 encryption protocol. Box applications that are not up-to-date will stop working when this change is made. 

03/13/20 A malicious website (corona-virus-map[dot]com) pretending to be the live map for Coronavirus COVID-19 Global Cases by Johns Hopkins University is circulating on the internet.  Visiting the website will infect the user’s computer with the AZORult trojan, malware that will steal and exfiltrate a variety of sensitive data. It is likely being spread via infected email attachments, malicious online advertisements, and social engineering. Furthermore, anyone searching the internet for a Coronavirus map could unwittingly navigate to this malicious website.          

If you have visited the malicious website, please contact Information Security or the Help Desk.


02/14/20 As of February 25, 2020, Box will permanently delete anything in your Box Trash folder that is more than 30 days old. In the past, deleted items were kept for 90 days before permanent removal.

07/11/19 Blackboard Support Changes: Effective Monday, July 1st, Information Services has assumed the primary responsibility associated with managing the University’s enterprise learning management system, Blackboard. 




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