Information Services

Duo Security: Off-Campus BannerWeb Access

To protect against phishing and other exploits of stolen passwords, Information Services has implemented Duo Security two-factor authentication for faculty, staff, and student use of our campus VPN. Duo for BannerWeb goes live Tuesday, February 5, 2019. Set up Duo now.

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LastPass

Faculty, staff, and students: Get the LastPass Premium password manager FREE. Faculty and staff can also get the Enterprise version of LastPass.Learn more

University Technology and Information Plan Fall 2018 Update

Read the Fall 2018 update on Information Services' Five-Year University Technology and Information Plan.

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MacOS Mojave

Mojave, Apple's newest operating system, was released on September 24. While the Help Desk has been testing the beta version extensively for the past several months, we still have more testing to do before we make it available for University managed Macs.More Information

Data Privacy

The internet is full of data about you. Protect yourself with a few privacy tips on sharing. Coming soon is Data Privacy Day on January 28

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2018-19 Hardware & Software Standards

The University of Richmond provides several computer configuration options for faculty and staff members. Whether users prefer a Mac or PC, or a desktop or laptop, we can meet those needs provided the choice is consistent with the users position and department requirements.

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Help Desk

(804) 287-6400
helpdesk@richmond.edu
Jepson Hall, Room G-19

Regular Hours
Mon-Fri: 8:30am - 7:30pm

Weekend Phone Support
Saturday, Sunday 10am-4pm

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Telecom/Media Support

(804) 287-6500
telecom@richmond.edu
Jepson Hall, Room G-3
After hours: 287-6500
Monday-Friday: 8:30 a.m. – 5 p.m.

Live Support

Online: Chat with IS

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I.S. News & Alerts

02/11/19 Alert: Ricoh Toner Scam: There are emails and phone calls circulating campus from an organization pretending to be Ricoh who is soliciting toner sales for the Ricoh devices and sometimes at a discounted price.

02/06/19 Alert: Gift Card Scam: There continues to be a large influx of targeted phishing emails from individuals seeking gift cards.

11/26/18 Get LastPass Premium free. It's a password manager and generator. Faculty & staff can also get LastPass Enterprise.

11/15/18 Results from the 2018 MISO Survey are in. Thank you to everyone who participated in the survey. Review the 2018 MISO Survey results.

01/09/18 ALERT: Meltdown and Spectre Vulnerabilities: On January 3, 2018, security researchers publically announced they were able to exploit weaknesses in computers’ chipsets.