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University Technology and Information Plan

Information Services is facilitating the development of a Five-Year University Technology and Information Plan.

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Digital Spring Cleaning - Be Green and Secure

Before recycling or donating your old computer, perform a little digital spring cleaning to prevent unintentionally exposing sensitive information or becoming a victim of identity theft.Learn more.

2018-19 Hardware & Software Standards

The University of Richmond provides several computer configuration options for faculty and staff members. Whether users prefer a Mac or PC, or a desktop or laptop, we can meet those needs provided the choice is consistent with the users position and department requirements.

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Learn About the New Box Web Interface

Box has released a new web interface that will soon be required for all Box users worldwide. Get a quick introduction and overview about the new interface before August 1.

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Computer Replacement

Information Services has a three-year replacement program for primary desktop/laptop computers (Apple and IBM compatible). This refresh process enables the University to replace personal computers at a pace that keeps up-to-date with changing technology. Once replaced, all old primary personal computers will be returned to Information Services and used as secondary computers.

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Help Desk

(804) 287-6400
helpdesk@richmond.edu
Jepson Hall, Room G-19

Weekend Phone Support
Saturday, Sunday 10am-4pm

Summer Hours
Mon-Thurs: 8:30am - 6:30pm
Fri: 8:30am - 5pm

Telecom/Media Support

(804) 287-6500
telecom@richmond.edu
Jepson Hall, Room G-3
After hours: 287-6500
Monday-Friday: 8:30 a.m. – 5 p.m.

Live Support

Online: Chat with IS

Offline: Leave a Message

I.S. News & Alerts

06/15/18 Box Disabling TLS 1.0 for Box ServicesIn order to maintain the highest security standards, promote the safety of our customers' data, and align with industry-wide best practices, Box will disable the use of TLS 1.0 across all Box services on June 15, 2018.

05/01/18 Update to Retiree Accounts: To enhance security and compliance of University data as well as treat all retirees in a consistent and equitable manner, the University is updating computing benefits enjoyed by retirees.

03/09/18 Exchange Email Upgrade for Faculty and Staff: The University of Richmond is pleased to announce an upgrade to faculty and staff email accounts from Exchange 2013 to the latest version of Exchange Online.

02/19/18 NEW: eduroam at UR: The University of Richmond is now participating in eduroam.

01/09/18 ALERT: Meltdown and Spectre Vulnerabilities: On January 3, 2018, security researchers publically announced they were able to exploit weaknesses in computers’ chipsets. 

 

 

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