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October is National Cybersecurity Awareness Month! If you connect it, protect it.Learn more

Information Services:  Technical Support and Staffing During COVID – 19

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Review the Work Remotely Checklist to learn about resources and tips for working off campus.Learn more
Introducing SpiderTechNet, a new portal for your technology needs. Submit or review a service ticket, find information in the Knowledge Base, even submit an IS Project Request! Just log in with your network ID and password.Visit SpiderTechNet

Catalina

Catalina, Apple's newest operating system, was released on October 7, 2019. The Help Desk has completed testing, and the operating system is now available to install on University managed Macs. Learn more on SpiderTechNet

University Technology and Information Plan Website Now Available

Read Information Services' Five-Year University Technology and Information Plan, and view the timeline for each initiative.

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Duo Security: Off-Campus BannerWeb Access

To protect against phishing and other exploits of stolen passwords, Information Services has implemented Duo Security two-factor authentication for faculty, staff, and student use of our campus VPN.

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Help Desk

(804) 287-6400
helpdesk@richmond.edu
Jepson Hall, Room G-19

Walk Up Help Desk: Closed

Remote Support Only (Phone/Email/Live Chat):
Monday - Friday: 7:30am to 7:30pm
Saturday - Sunday: 10:00am to 4:00pm (on call)

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Telecom/Media Support

(804) 287-6500
telecom@richmond.edu
Jepson Hall, Room G-3
After hours: 287-6500

Jepson Hall Office: Closed

Remote Support Only (Phone/Email):
Monday - Friday: 8:30am to 5:00pm
Saturday - Sunday: Closed

 

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