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Technical Support and Staffing During COVID – 19 

User Services Computer Help Desk 

Hours of Remote Operation

  • Monday through Friday, 8:30 am to 5:00 pm
  • Saturday and Sunday, 10:00 am to 4:00 pm (On Call)

Services Provided

The Help Desk will respond to emails, SpiderTechNet tickets, and phone calls during hours of operation. 

Patching and updating for both Windows and macOS will continue on a normal schedule.  Management of all systems and processes will continue in a remote work environment. 

At this time, the Help Desk intends to continue the relationship with computer and printing services vendors, and will dispatch them on campus as needed. This is subject to change due to the restrictions mentioned above, as well as changes to the vendor policies.  

Telecommunications and Multimedia Support Service (TMSS)

Hours of Remote Operation

  • Monday through Friday, 8:30 am to 5:00 pm
  • Telecommunications does have a 24/7 response via 804-287-6500 for major outages, Telephone system problems, and infrastructure (fiber cuts)

Services Provided

Telecom will respond to emails, SpiderTechNet tickets, and phone calls during hours of operation. They will be able to assist with questions regarding Zoom and virtual classroom needs. 

The team will continue to support telecommunications needs from campus users, including services associated with remote work.