SpiderTechNet
When You Need Tech Help, Try Using SpiderTechNet!
If you experience a critical or time-sensitive technology issue, the most efficient way to get help is to call the Help Desk at 804.287.6400 or stop by on the ground floor of Jepson Hall. If your need is neither critical nor urgent, the most efficient way to get help is to go to https://spidertechnet.richmond.edu/, log in (upper right corner), and submit your problem or request directly into the service/incident system that Information Services uses to track your issue.
Scott Tilghman, Director of User Services, says “There’s no question: when faculty, staff, or students submit their service requests directly on SpiderTechNet, we have processes in place that facilitate a quick response from one of our service representatives. Your request will appear on our desktop view and during regular business hours we have several staff members ready to respond. I recommend SpiderTechNet for all non-critical technology service needs. Logging your service issue in SpiderTechNet also allows you to monitor the progress of your request and correspond directly with the technician that is working on your problem”.
Next time you have a technology service issue, visit https://spidertechnet.richmond.edu/, log in, and click the “Submit a Ticket” button on the SpiderTechNet homepage.
As a reminder, in addition to facilitating a report of a service issue, SpiderTechNet provides access to a wealth of information on the many technology resources that the Information Services division provides to the UR community. Use SpiderTechNet to reset a password, submit technology project requests, search for information on University hardware and software standards, or find valuable information on things like classroom technology resources, the use of tools like Zoom, or the campus Learning Management System (Blackboard).